If you're in the U.S., we offer direct exchanges for a different size or color. Exchanges are not guaranteed and will be based on inventory availability.

We offer a 30-day window from receipt of your shoes to initiate an exchange. Please contact our customer care team at orders@goodthin.gs to assist you with the process. Exchanges have a $10 shipping label fee.

For order issues such as damaged, defective, or wrong items, please contact us at info@ninetynineproducts.com.